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Customer Service Agent with diverse healthcare support experience
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Competencies
Provided support by answering inquiries, scheduling, and confirming insurance details.
Effectively conveyed information and coordinated between patients and healthcare providers.
Handled multiple tasks such as scheduling, referral processing, and inquiry management efficiently.
Addressed patient concerns and verified insurance coverage to resolve issues.
Managed several responsibilities simultaneously across different healthcare support functions.
Education
Languages
Summary
Experienced in healthcare-related customer service, specializing in insurance verification, medical scheduling, and referral coordination.
Key Achievements
- Managed medical billing and benefits inquiries at TELEPERFORMANCE
- Confirmed insurance coverage and estimated costs at FOUNDEVER
- Scheduled appointments and coordinated referrals at Skycom
Experience
Customer Service Agent
Make payments for medical services, Check the benefits for the patients, Confirm if the services should be covered by the insurance
Customer Service Agent
Confirm if the services should be covered by the insurance, Confirm how much the service could cost
Customer Service Agent
Schedule medical appointments, Request medicine refills, Send request to create referrals for different type of services that the patient needs