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Erick

Customer Service and Appointment Setter with over 20 years of experience

Video resume

Customer service
Erick

Contacto

Managua,Managua Department,Nicaragua
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Customer ServiceExpert

Extensive experience in delivering exceptional customer support and resolving client issues efficiently.

Sales & UpsellingAdvanced

Proven ability to drive sales growth through effective communication and customer engagement.

CollectionsIntermediate

Skilled in managing accounts receivable and recovering outstanding balances.

Appointment SettingIntermediate

Experienced in scheduling and coordinating client meetings to optimize business operations.

Communication SkillsExpert

Strong verbal and written communication abilities developed through diverse customer-facing roles.

Educacion

El Dorado High School
Completed 1998

Idiomas

English
Spanish

Resumen

Dedicated professional with over 20 years in customer service, sales, and collections. Adept at building client relationships, increasing sales, and managing collections efficiently. Committed to delivering exceptional support and operational excellence.

Logros Clave

  • Provided consistent high-quality customer service across multiple industries, enhancing client satisfaction.
  • Managed collections at Connect International, improving recovery rates and financial outcomes.
  • Successfully handled sales and customer engagement at various organizations, increasing revenue opportunities.
  • Developed strong communication skills through diverse roles in customer service and sales.

Experiencia

customer service

Taco bell
1995 - 1997

customer service

Carpet Barn
1997 - 2003

customer service

Sitel
Aug 30,2010 - Feb 03,2012

customer service -sales

Stream
July 13, 2012 - Jan 08, 2013

Collection

Connect International
Feb 03,2013 - Nov 15,2017

customer service -sales

Optical BPO
Feb 16,2018 - Sept 10,2018

customer service -sales

Onelink
May 05, 2019 - Jan 08, 2020

appointment setter

Uplink
July 26, 2022 - Dec 23, 2024

Habilidades

Customer ServiceSales & UpsellingCollectionsAppointment SettingCommunication Skills

Transcripcion del Video

Customer service

Hi everyone, my name is Eric. I'm 46 years old. I'm self-motivated. My family is my motivation for everything. Like I said, I'm somebody very responsible. I worked in call centers already for over 18 years now. And worked in call centers and customer service, retention collections, sales, heart sales, soft sales. Done pretty much everything and I like to be a part of your team. Thank you. Thank you.

Publicado en CazVid - 2 jun 2026
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