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Erick
Customer Service Specialist with strong communication skills
Contacto
Guastatoya, El Progreso, Guatemala
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Applied problem-solving and communication skills to assist customers effectively.
Problem SolvingAdvanced
Addressed product and carrier issues by diagnosing problems and providing solutions.
CommunicationExpert
Communicated clearly and empathetically with customers, explaining procedures and resolving concerns.
Product KnowledgeIntermediate
Educated customers about products and company procedures to enhance their experience.
Educacion
Marketing Expert
Colegio “Cristo Rey”
Completed 2024
Idiomas
SpanishNative
English
Resumen
Experienced customer service representative with proven ability to resolve issues and educate clients.
Logros Clave
- Handled customer inquiries at Best Buy, providing product information and issue resolution
- Resolved carrier issues and educated customers on company procedures
- Demonstrated problem-solving, patience, and empathy in customer interactions
Experiencia
Customer Service Team at Best Buy Account
Alorica
2022 - 2023
Determining product availability, Resolving carrier issues, Offering assistance, Providing estimates, Educating customers about company procedures
Habilidades
Customer ServiceProblem SolvingCommunicationProduct Knowledge
Publicado en CazVid - 3 jul 2025