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Customer Service Specialist with strong communication skills
Contact
Guastatoya, El Progreso, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied problem-solving and communication skills to assist customers effectively.
Problem SolvingAdvanced
Addressed product and carrier issues by diagnosing problems and providing solutions.
CommunicationExpert
Communicated clearly and empathetically with customers, explaining procedures and resolving concerns.
Product KnowledgeIntermediate
Educated customers about products and company procedures to enhance their experience.
Education
Marketing Expert
Colegio “Cristo Rey”
Completed 2024
Languages
SpanishNative
English
Summary
Experienced customer service representative with proven ability to resolve issues and educate clients.
Key Achievements
- Handled customer inquiries at Best Buy, providing product information and issue resolution
- Resolved carrier issues and educated customers on company procedures
- Demonstrated problem-solving, patience, and empathy in customer interactions
Experience
Customer Service Team at Best Buy Account
Alorica
2022 - 2023
Determining product availability, Resolving carrier issues, Offering assistance, Providing estimates, Educating customers about company procedures
Skills
Customer ServiceProblem SolvingCommunicationProduct Knowledge
Published on CazVid - Jul 3, 2025