Eric - ICT Classroom Teacher

Demonstrated experience with Network configuration (Routers & Switches).

Demonstrated experience with Computer Security Principles.

Demonstrated experience with Help Desk & Incident Response.

Demonstrated experience with Remote Access & Assistance.

Demonstrated experience with Linux/Unix Administration.

Designed and delivered comprehensive ICT curricula covering computer hardware, software, networking fundamentals, and cybersecurity awareness to Senior High School students.. Integrated cybersecurity concepts — including safe internet practices, data privacy, and threat identification — into coursework to equip students with real-world digital safety skills.. Assessed student competency through practical lab exercises, quizzes, and project-based learning using MS Office Suite and Adobe Creative Cloud environments.. Managed classroom computing infrastructure including Smart Board technology, peripheral devices, and networked workstations; performed routine diagnostics and first-level troubleshooting.. Mentored students on responsible use of technology resources and school network policies.

Provided IT support across departments, maintaining accurate inventory records of hardware assets, completed repairs, and service logs — ensuring audit-ready documentation.. Assisted in monitoring internal systems and flagging anomalies in data entry and management systems, contributing to data integrity and operational security.. Coordinated cross-departmental IT projects, demonstrating strong stakeholder management and multitasking under institutional constraints.. Monitored customer and staff feedback on IT service quality and developed strategies to resolve recurring technical issues efficiently.

Installed, configured, and hardened hardware components including motherboards, processors, RAM, hard drives, optical drives, and peripheral devices.. Resolved network connectivity issues by configuring routers and switches — applying knowledge of TCP/IP, LAN/WAN topologies, and secure network architecture principles.. Deployed operating systems and application software on client machines; ensured systems were patched, updated, and protected against known vulnerabilities.. Installed and configured drivers for printers, scanners, and webcams across Windows and Mac OS environments with minimal downtime.

Monitored network activity and patron usage within the café environment to maintain a secure and safe digital space — early hands-on exposure to access control principles.. Troubleshot network connectivity failures, printer malfunctions, and software issues promptly, maintaining high service availability.. Demonstrated foundational knowledge of computer hardware and software, and provided end-user support for a diverse, non-technical client base.