Gasinu - Sales Manager & Operations Supervisor at Jay's Café

Led teams and enhanced customer satisfaction through effective supervision and training.

Provided technical assistance, resolving hardware/software issues promptly for staff and students.

Developed reports and dashboards to facilitate data-driven decisions for management.

Supervised daily operations, ensuring efficiency and quality in service delivery.

Supervised and coordinated daily service operations, scheduling staff duties and monitoring quality standards across all shifts.. Trained and mentored team members in customer service, hygiene protocols, and operational procedures to ensure consistent performance.. Managed inventory and supplies, forecasting needs and placing orders to maintain uninterrupted service delivery.. Resolved escalated customer complaints and staff conflicts swiftly, maintaining high satisfaction and team cohesion.. Prepared sales performance reports and delivered operational updates to ownership using Microsoft 365 tools.. Implemented process improvements that reduced service delays and increased repeat customer patronage.

Provided first-line technical support to staff and students by diagnosing and resolving hardware, software, and Microsoft 365 issues.. Installed, configured, and maintained desktop computers, laptops, printers, and other peripheral devices.. Assisted users through remote support, email, telephone, and in-person troubleshooting, ensuring timely issue resolution.. Coordinated daily IT support activities and maintained detailed service request logs and technical documentation.. Resolved over 70% of support requests within 24 hours while maintaining high customer satisfaction.. Assisted with network connectivity troubleshooting and supported system maintenance activities.. Trained staff on Microsoft 365 applications, including Outlook, Teams, Word, and Excel, improving productivity and collaboration.. Collaborated with IT team members on system improvements, software deployments, and technical support initiatives.

Prepared and presented detailed data reports and dashboards for senior management and external stakeholders.. Managed databases and quality control processes to ensure accuracy, compliance, and integrity of records.. Applied strong organizational and analytical skills to meet reporting deadlines across multiple concurrent projects.