Godwin - Data Entry Clerk

Demonstrated experience with Microsoft Excel.

Demonstrated experience with Google Sheets.

Demonstrated experience with Google Forms.

Demonstrated experience with Airtable.

Demonstrated experience with CRM.

Entered and verified 500+ records daily into company database with 99.8% accuracy. Cleaned and organized large datasets in Excel using VLOOKUP, PivotTables, and data validation. Reduced processing time by 20% by creating templates for recurring data entry tasks. Collaborated with remote team via Slack to meet weekly deadlines across 3 time zones

Digitized and filed 1000+ client documents using Adobe Acrobat and Google Drive. Managed customer databases in Salesforce and ensured data integrity. Prepared weekly reports in Google Sheets for management review. Maintained confidentiality of sensitive client information

Supported 70+ customers daily via chat and email with 96% CSAT and <2 min response time. Resolved order, refund, and shipping issues in Zendesk while maintaining SLA targets. Trained 3 new hires on product knowledge and remote support best practices. Identified upsell opportunities that increased revenue by 12%

Handled inbound calls and emails for SaaS product troubleshooting. Documented solutions in knowledge base, reducing repeat tickets by 18%. Worked flexible shifts to cover US morning hours from GMT+0. Maintained detailed records in Salesforce CRM