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Erasto
Customer Service Agent with 4+ years in call center environments
Video resume
Contacto
Competencias
Provided quality customer service in call center environments, answering inquiries and resolving issues.
Utilized conflict resolution techniques to address customer disputes and complaints effectively.
Utilized various computer programs and databases for customer information access and transaction processing.
Developed and utilized social media platforms to increase brand visibility and attract customers as a business owner.
Directed warehouse operations, managed schedules, budgets, and staff for optimal efficiency.
Educacion
Idiomas
Resumen
Experienced customer service agent with over 4 years in call centers, skilled in conflict resolution, client communication, and transaction processing, complemented by business ownership experience in sales and distribution networks.
Logros Clave
- Handled multiple customer inquiries efficiently across different companies, ensuring timely response and customer satisfaction.
- Resolved customer disputes and complaints with empathy and patience, improving customer trust.
- Created a sales and distribution network as a business owner to expand market reach.
Experiencia
Contact Agent
Maintained customer confidentiality in accordance with company policies., Responded to customer inquiries in a timely and accurate manner., Utilized various computer programs and databases to access customer information., Explained product features and benefits to customers., Handled customer...
Contact Agent
Maintained customer confidentiality in accordance with company policies., Responded to customer inquiries in a timely and accurate manner., Answered inbound customer inquiries in a call center environment, providing quality customer service., Utilized conflict resolution techniques to resolve...
Contact Agent
Maintained customer confidentiality in accordance with company policies., Responded to customer inquiries in a timely and accurate manner., Answered inbound customer inquiries in a call center environment, providing quality customer service., Utilized conflict resolution techniques to resolve...
Business Owner
Created a sales and distribution network to increase sales and reach new markets., Managed financial reporting and analysis to track business performance and guide decision-making processes., Developed and implemented a safety and security system to ensure a safe working environment., Negotiated...
Supervisor
Ensured efficient compliance to warehouse operation schedules and managed operation schedules, budget, and staff requirements for all warehouse operation process., Directed strategic initiatives and collaborated with other supervisors and management team members to support staff., Maintained...
Contact Agent
Maintained customer confidentiality in accordance with company policies., Responded to customer inquiries in a timely and accurate manner., Answered inbound customer inquiries in a call center environment, providing quality customer service., Processed customer payments with accuracy and...