Experienced customer service agent with over 4 years in call centers, skilled in conflict resolution, client communication, and transaction processing, complemented by business ownership experience in sales and distribution networks.
Provided quality customer service in call center environments, answering inquiries and resolving issues.
Utilized conflict resolution techniques to address customer disputes and complaints effectively.
Utilized various computer programs and databases for customer information access and transaction processing.
Developed and utilized social media platforms to increase brand visibility and attract customers as a business owner.
Auto Warranty Campaign
Maintained customer confidentiality in accordance with company policies., Responded to customer inquiries in a timely and accurate manner., Utilized various computer programs and databases to access customer information., Explained product features and benefits to customers., Handled customer...
SSG
Maintained customer confidentiality in accordance with company policies., Responded to customer inquiries in a timely and accurate manner., Answered inbound customer inquiries in a call center environment, providing quality customer service., Utilized conflict resolution techniques to resolve...
Telvista
Maintained customer confidentiality in accordance with company policies., Responded to customer inquiries in a timely and accurate manner., Answered inbound customer inquiries in a call center environment, providing quality customer service., Utilized conflict resolution techniques to resolve...
Erasto Solis
High School Diploma
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