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Emily
Customer Service and Social Media Management with 5+ years of experience
Contacto
Competencias
Provided support and addressed customer inquiries at retail stores and businesses.
Managed and maintained content and communication on social media platforms for an agency.
Reviewed and managed invoices, ensuring compliance and tracking through various portals.
Collaborated with support teams to resolve system issues affecting invoice approvals and sending.
Kept customer databases updated and accurate for operational needs.
Educación
Idiomas
Resumen
Experienced in managing customer relationships, social media accounts, and invoice processes in retail and agency environments.
Logros Clave
- Managed social network accounts such as Facebook and Instagram for Publicis Re: Sources, enhancing online presence.
- Handled invoice reviews and ensured compliance with customer instructions before distribution.
- Maintained daily oversight of invoice control across multiple portals, monitoring final statuses and resolving issues promptly.
Experiencia
Customer service
Handling dataphone, Management of social networks Facebook, Instagram, Review invoices against specific customer instructions to ensure compliance with requirements before distributing to end customers., Keep control of the invoices sent through different Portals and monitor the final status of the documents on a daily., Maintain contact with the billing staff of the Agency in case of any problem that prevents the draft/invoice from being approved/sent., Resolve any questions that the agency has and give resolution in a timely manner., Keep the customer database updated., Communicate with the agency when there is a problem related to sending or uploading invoices., Perform a daily audit to verify that all invoices have been distributed correctly., Tracking of open items (pending invoices being sent), Troubleshoot with support team on any system issue that prevents approving/sending invoice to customer.