Dilan - Welcome to CazVid!

Demonstrated experience with Communication skills.

Demonstrated experience with Data analysis.

Demonstrated experience with Critical thinking.

Demonstrated experience with Financial and administrative skills.

Helping agents to understand new products, processes and rubrics through constant feedback, Reducing and mitigating the impact of new challenges.

Leading BPO groups focused on live and multichannel interactions (chat, email, phone), Focusing on KPI breakdowns, data analysis, project management, innovation and new tools development for KPIs improvement.

Overseeing end-to-end testing processes to ensure product quality and compliance with standards, Leading and mentoring teams, reviewing and validating test cases, identifying defects, implementing process improvements, and collaborating cross-functionally to achieve quality objectives.

Supporting payment processing services, Handling inquiries, troubleshooting issues, and educating clients on payment solutions while ensuring data security and compliance.