This is my profileContact via CazVidDilan
Coach & SME
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Competencies
Demonstrated experience with Communication skills.
Demonstrated experience with Data analysis.
Demonstrated experience with Critical thinking.
Demonstrated experience with Financial and administrative skills.
Demonstrated experience with Project launching.
Education
Languages
Summary
View Dilan's professional profile on CazVid.
Experience
Coach & SME
Helping agents to understand new products, processes and rubrics through constant feedback, Reducing and mitigating the impact of new challenges.
Team Manager
Leading BPO groups focused on live and multichannel interactions (chat, email, phone), Focusing on KPI breakdowns, data analysis, project management, innovation and new tools development for KPIs improvement.
Quality assurance team leader (Backup)
Overseeing end-to-end testing processes to ensure product quality and compliance with standards, Leading and mentoring teams, reviewing and validating test cases, identifying defects, implementing process improvements, and collaborating cross-functionally to achieve quality objectives.
Customer service agent
Supporting payment processing services, Handling inquiries, troubleshooting issues, and educating clients on payment solutions while ensuring data security and compliance.