Experienced professional with a strong background in network security, technical support, and IT infrastructure management across enterprise and freelance environments.
Configured and managed secure network architectures, including VPNs, tunneling, and zero-trust security models.
Provided comprehensive support for hardware, software, and network issues across diverse environments and clients.
Utilized ITSM tools like ServiceNow, Remedy, and FreshDesk for ticketing, process documentation, and escalation procedures.
Managed hardware procurement processes and vendor relationships to support IT infrastructure projects.
Check Point Software Technologies
Provide Tier 2 support for one of the largest Secure Access Service Edge (SASE) solutions worldwide., Troubleshoot and manage network security incidents, ensuring service continuity., Assist with VPN, tunneling, SSO, and zero-trust architecture (ZTA) configurations., Maintain documentation for...
Various Clients
Provided technical support for various clients, assisting with system troubleshooting and software installations., Gained additional training in system analysis, IT security, and cloud-based solutions.
EY (Ernst & Young)
Reviewed, approved, and documented infrastructure change requests, including application updates, server modifications, and installations., Ensured compliance with company standards and coordinated with upper management for approvals., Assisted in streamlining change management workflows to improve...
Red Hat
System Analyst
Open-source training
Bachiller en Economía y Gestión de las Organizaciones
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Freeport McMoran
Provided software and end-user support for offices in Chile, Peru, Colombia, Brazil, and Spain., Developed training materials and conducted IT workshops., Acted as Team Leader, mentoring junior support staff.
Teleperformance
Filled in for various roles, including training, workforce management, and floor supervision., Provided local desktop support for offshore clients (Motorola, Microsoft MSN, AT&T, Adobe)., Handled technical support for business and residential clients (AOL, Vonage, AT&T)., Assisted...
