IT Support Technician with over 5 years of experience supporting Windows OS, Microsoft 365, CCTV security systems, and virtualization tools. Skilled in diagnosing issues, maintaining systems, and improving user support workflows across diverse organizational settings.
Resolved hardware and software issues across multiple systems, enhancing operational efficiency.
Proficient in using VMware, VirtualBox, and remote desktop applications to support and test IT environments.
Supported Windows 10/11 and Microsoft Office Suite, ensuring smooth daily operations for end-users.
Managed electronic security systems, ensuring system integrity and security compliance.
Global Value
SINABI
C.S.E SECURITY (Banco Nacional outsourcing)
NETCOM (ICE outsourcing)
SPA (Servicios Personales y Agropecuarios)
Highschool diploma
Intermediate IT Technician
High Intermediate English Certification
Administered Outlook, Teams, and SharePoint for effective communication and collaboration.