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Demonstrated experience with Active Directory.

Demonstrated experience with Microsoft Intune.

Demonstrated experience with SCCM.

Demonstrated experience with JAMF.

Provided Tier I/II technical support to end-users for hardware and software issues., Installed, configured, and tested new devices and software., Maintained system security, backup operations, and network troubleshooting., Supported IT systems including security cameras, telephony, and infrastructure., Documented incidents and internal procedures; managed IT inventory., Handled BI-related support tickets from end users, ensuring accurate routing to appropriate L2 technical resources., Collaborated with L2 support team members to resolve complex issues efficiently., Worked directly with end users to gather requirements and provide first-level guidance., Utilized ticketing systems (Soho, Zendesk, ServiceNow) to track, prioritize, and escalate cases., Applied functional business knowledge and basic technical understanding of data/reporting systems to assist users effectively.

Managed client system software updates and troubleshooting., Delivered hardware maintenance, including printers and scanners., Resolved network connectivity issues using AD, Intune, JAMF Pro, and ServiceNow., Provided user training and technical support with a focus on customer satisfaction., Managed enterprise Endpoint Operations, optimized Azure Virtual Desktop (AVD), configured Microsoft Intune, and deployed software/patches using SCCM/MECM., Created and deployed packages, automated OS/software deployment, enforced compliance, and managed hybrid environments using SCCM., Maintained PCs and servers, enforced security policies, and monitored system health using MECM., Enhanced operational efficiency by automating software installs, updates, and policies., Integrated Intune for seamless management of on-premises and cloud devices.