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Diego

Customer Service Specialist with extensive experience in client support and retention

Video resume

Recording
Short experience about me

Contacto

San Salvador, San Salvador Department, El Salvador
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Performed customer support, retention, and conflict resolution across various roles and industries.

Task CoordinationIntermediate

Managed appointments, logistics, and paperwork, ensuring smooth operational workflows.

Record-Keeping & DocumentationAdvanced

Handled detailed record-keeping and processing of dividends and account purchases.

Inventory ManagementIntermediate

Managed inventory and logistics tasks to support operational efficiency in retail environment.

Virtual AssistanceIntermediate

Provided virtual support including appointment scheduling and case management.

Educacion

Business administration courses
UCA
Completed 09/2022
High school diploma
Alberto Masferrer School
Completed 09/2021

Idiomas

SpanishNative
EnglishC1

Resumen

Experienced in client support, retention, and administrative tasks with a strong focus on customer satisfaction.

Logros Clave

  • Provided customer service and retained clients in fast-paced environments across multiple companies.
  • Managed appointment setting, paperwork, and record-keeping for diverse client accounts.
  • Handled inventory management, logistics, and coordination tasks, demonstrating role progression.

Experiencia

Customer Service

Concentrix
04/2023 - 04/2024

Customer Service, Retention (DISH), Set appointments (Sam's Club), Handling paperwork, Check Account purchases

Paid internship

Banco azul
01/2023 - 03/2023

Customer service, Handling fund-related paperwork, Process dividends, Managed dividend distributions, Ensured accurate record-keeping

Sadys Xiomara

D’Market
03/2021 - 12/2022

Customer service, Managing inventory, Receipt handling, Coordination, Handling Logistics

Customer Service

Language line solutions
01/2025 - 04/2025

Customer service, Virtual assistant, Handling appointments, Case managers, Record statements

Habilidades

Customer ServiceTask CoordinationRecord-Keeping & DocumentationInventory ManagementVirtual Assistance
Publicado en CazVid - 17 may 2026
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