Experienced Data Analyst specializing in data querying, visualization, and reporting to inform business decisions. Skilled in SQL, Excel, and BI tools with a proven track record of supporting operational improvements.
Utilized SQL extensively to query databases, extract data, and support reporting needs.
Built dashboards and visual reports to communicate insights effectively to stakeholders.
Created complex spreadsheets and macros to automate data processing and analysis tasks.
Worked with BI tools such as Power BI and Tableau to develop interactive reports.
Giltner Transportation
Real-time monitoring of transportation routes for international clients., Reduction of delays through early alerts and constant communication with drivers and dispatchers., Simultaneous management of multiple loads with tight response times., Use of logistics systems and automated communication tools (TMS, Macropoint, FourKites).
Teleperformance (VRBO)
International customer support for accommodation reservations., Conflict resolution and management of reservation issues with high satisfaction rates., Handling of databases, booking platforms, and quality metrics (AHT, CSAT).
FISE International Fair (BASE EXPO, Turkey)
Spanish – English interpretation for Turkish representatives of the electrical industry., Coordination of schedules, stand logistics, communication with organizers, and client management., Support in commercial negotiations and presentation of technical products.
Children’s Newspaper La Lupa Curiosa
Bachelor’s Degree
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