Eddie - Dispatcher with 10+ years in BPO and logistics

Santa Isabel, Tolima, ColombiaRemoteen

Over a decade of experience in BPO industry, holding multiple roles including customer service, sales, and management

Worked for over a year at XPO Logistics, specializing in tracking and tracing

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in BPO, logistics, and sales roles including dispatch, customer support, and management with over 10 years in industry.

Progressed through various roles from BDR and SDR to Account Manager and Director of Customer Service

Customer ServiceAdvanced

Provided customer support and managed client relationships across multiple roles in BPO and logistics.

Sales & Business DevelopmentAdvanced

Led sales initiatives, worked as BDR and SDR, and contributed to revenue growth in SaaS and logistics sectors.

Logistics OperationsIntermediate

Handled tracking and tracing operations at XPO Logistics, ensuring smooth logistics processes.

Team LeadershipIntermediate

Managed call center teams and coordinated cross-functional roles in customer service and dispatch.

Communication Skills