Danna - Data Analyst with 5+ years in business intelligence and analytics

Utilized SQL extensively to query databases, extract data, and support reporting needs.

Built dashboards and visual reports to communicate insights effectively to stakeholders.

Created complex spreadsheets and macros to automate data processing and analysis tasks.

Worked with BI tools such as Power BI and Tableau to develop interactive reports.

Applied statistical techniques to interpret data trends and support strategic planning.

Real-time monitoring of transportation routes for international clients., Reduction of delays through early alerts and constant communication with drivers and dispatchers., Simultaneous management of multiple loads with tight response times., Use of logistics systems and automated communication tools (TMS, Macropoint, FourKites).

International customer support for accommodation reservations., Conflict resolution and management of reservation issues with high satisfaction rates., Handling of databases, booking platforms, and quality metrics (AHT, CSAT).

Spanish – English interpretation for Turkish representatives of the electrical industry., Coordination of schedules, stand logistics, communication with organizers, and client management., Support in commercial negotiations and presentation of technical products.

Writing and editing of children’s content., Assistance in pedagogical activities for children.