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Daniela
Customer Service & Team Coordination with 5+ years in BPO industry
Contacto
Competencias
Delivered prompt, efficient, and professional support via calls, chats, and emails.
Managed team performance metrics, workforce planning, and coaching to meet operational goals.
Prepared and presented reports on team performance and improvement strategies.
Ensured adherence to SLAs, process guidelines, and regulatory requirements.
Proficient in Microsoft 365, Google Workspace, and internal tooling for routine tasks.
Educacion
Idiomas
Resumen
Experienced professional specializing in customer support and team management with a strong focus on process adherence and continuous improvement.
Logros Clave
- Coordinated team performance improvements through metrics analysis and reporting
- Provided coaching and training to enhance individual team member performance
- Handled escalated customer issues, ensuring resolution aligned with policies and standards
Experiencia
Team Coordinator
Coordinated team performance metrics to achieve weekly improvement goals., Provided individualized coaching to identify opportunities for growth among team members., Prepared and presented performance reports and improvement strategies to management and clients., Managed administrative tasks...
Customer service chats and voice agent
Ensuring customer inquiries and issues are resolved promptly, efficiently, and professionally. Through calls, chats, and emails., Maintaining a positive customer experience by being empathic, proactive, and solution oriented., Minimizing wait times and resolving customer concerns quickly through...