Daniela - Customer Service & Team Coordination with 5+ years in BPO industry

Delivered prompt, efficient, and professional support via calls, chats, and emails.

Managed team performance metrics, workforce planning, and coaching to meet operational goals.

Prepared and presented reports on team performance and improvement strategies.

Ensured adherence to SLAs, process guidelines, and regulatory requirements.

Coordinated team performance metrics to achieve weekly improvement goals., Provided individualized coaching to identify opportunities for growth among team members., Prepared and presented performance reports and improvement strategies to management and clients., Managed administrative tasks...

Ensuring customer inquiries and issues are resolved promptly, efficiently, and professionally. Through calls, chats, and emails., Maintaining a positive customer experience by being empathic, proactive, and solution oriented., Minimizing wait times and resolving customer concerns quickly through...