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Cesar

Bilingual Agent

Contacto

Bogotá,Bogota D.C.,Colombia

Disponible en CazVid

Contactar vía CazVid

Competencias

Claims Management & ResolutionIntermediate

Demonstrated experience with Claims Management & Resolution.

Trust & Safety ProtocolsIntermediate

Demonstrated experience with Trust & Safety Protocols.

Conflict Management & De-escalationIntermediate

Demonstrated experience with Conflict Management & De-escalation.

Customer Relationship Management (CRM) ToolsIntermediate

Demonstrated experience with Customer Relationship Management (CRM) Tools.

Empathy & Rapport BuildingIntermediate

Demonstrated experience with Empathy & Rapport Building.

Educación

Estudiante de Ingeniería Industrial

Universidad Jorge Tadeo Lozano

Idiomas

enNative

Experiencia

Bilingual Agent

Sitel SA

September 2020 - January 2021

Oversaw claims from the customers whenever a financial problem arises, Solved problems like fraud claims or billing discrepancies.

Process Analyst

Dept. continuous improvement

February 2021 - January 2022

Reviewed the basic procedures and analyzed if they were accurate and efficient in dealing with the current customer issues.

Customer service agent

Concentrix

August 2022 - February 2023

Dealt with appeals in claims with their insurance policies in the insurance part of the Healthcare system in the USA.

Supervisor

IGT

October 2023 - Present

Back office supervisor.

Habilidades

Claims Management & ResolutionTrust & Safety ProtocolsConflict Management & De-escalationCustomer Relationship Management (CRM) ToolsEmpathy & Rapport Building

Publicado en CazVid - 17 may 2026

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