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Bilingual Agent
Contact
Bogotá,Bogota D.C.,Colombia
Available on CazVid
Competencies
Claims Management & ResolutionIntermediate
Demonstrated experience with Claims Management & Resolution.
Trust & Safety ProtocolsIntermediate
Demonstrated experience with Trust & Safety Protocols.
Conflict Management & De-escalationIntermediate
Demonstrated experience with Conflict Management & De-escalation.
Customer Relationship Management (CRM) ToolsIntermediate
Demonstrated experience with Customer Relationship Management (CRM) Tools.
Empathy & Rapport BuildingIntermediate
Demonstrated experience with Empathy & Rapport Building.
Education
Estudiante de Ingeniería Industrial
Universidad Jorge Tadeo Lozano
Languages
enNative
Experience
Bilingual Agent
Sitel SA
September 2020 - January 2021
Oversaw claims from the customers whenever a financial problem arises, Solved problems like fraud claims or billing discrepancies.
Process Analyst
Dept. continuous improvement
February 2021 - January 2022
Reviewed the basic procedures and analyzed if they were accurate and efficient in dealing with the current customer issues.
Customer service agent
Concentrix
August 2022 - February 2023
Dealt with appeals in claims with their insurance policies in the insurance part of the Healthcare system in the USA.
Supervisor
IGT
October 2023 - Present
Back office supervisor.
Skills
Claims Management & ResolutionTrust & Safety ProtocolsConflict Management & De-escalationCustomer Relationship Management (CRM) ToolsEmpathy & Rapport Building
Published on CazVid - May 17, 2026