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Cecilia

Bilingual Supervisor with 10+ years in Security and Customer Service

Video resume

Bilingual interpreter
Eng-Spa interpreter

Contacto

Guadalajara, Jalisco, Mexico
Disponible en CazVid
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Competencias

Bilingual SupervisionAvanzado

Led security teams and client support in bilingual environments, ensuring effective communication and operational safety.

Customer Support and Technical AssistanceIntermedio

Handled client inquiries, troubleshooting, and account management for satellite radio and mobile service providers.

Financial and Business ManagementIntermedio

Managed finances, payroll, inventory, and overall operations in retail and food service businesses.

Threat Detection and ReportingIntermedio

Monitored security routes and patrols for the U.S. Consulate, reporting risks and ensuring safety protocols.

Quality SupervisionIntermedio

Supervised garment quality control, including seams, finishing, embroidery, and packaging for fashion products.

Educacion

Technical diploma
Maxwell High School of Technology
Completed 2005
Technical diploma
Berkmar High School
Completed 2005

Idiomas

SpanishNative
English90%-100%

Resumen

Professional with a decade of expertise supporting high-security environments and delivering excellent customer support across diverse sectors.

Logros Clave

  • Supervised security operations at the U.S. Consulate in Guadalajara, ensuring threat awareness and operational safety.
  • Provided bilingual customer support for satellite radio and telecommunications companies, handling troubleshooting and account management.
  • Managed finances and operations for small businesses including restaurant and retail sectors, overseeing staff, inventory, and quality control.

Experiencia

Bilingual supervisor

Intercon Servicios de Seguridad privada
october 2020 - july 2023

As a bilingual supervisor the main objective is to know each and every one of the positions within the Consulate General of the United States in Guadalajara as well as the routes of the mobile patrols., Support GFC (commander) in any assigned task and covering each required position with...

Bilingual Agent

Teleperformance
April 2020 - August 2020

Provide service to clients of the SiriusXM company, located in the United States that provide satellite radio service., Basic troubleshooting, activations, account closings, plan changes and payment processing among others.

Owner

Gel Wings
January 2018 - August 2019

In charge of the kitchen, tables and finances of the establishment.

General manager of finance

Videojuegos Guerreros
May 2013 - January 2018

Receive money collected from all routes to record and manage assets as well as make the corresponding deposits., Having the local winery in my charge and a total of 8 people also in my charge.

Financial Executive, Loan Specialist

Elektra y Banco Azteca
August 2012 - November 2012

Budgeting and analyzing the payment capacity of each client in order to grant the largest possible amount in personal loans based on the unique needs of each person., Manage potential customers by phone and in person.

Bilingual Agent

TeleTech
May 2012 - August 2012

Provide telephone service to customers of the mobile telephone company T-Mobile residing in the United States and Puerto Rico., Help the customer understand their cell phone bill as well as provide basic technical support on all cell phones of all brands., Make contracts and activations for new...

Assistant

D’Joanna
December 2009 - January 2011

Carry out and maintain an updated inventory of the garments that go out for customers and keep a count of the production of new garments., File and review paid and pending notes for later billing., Maintain contact with customers in order to supply any missing merchandise.

General Manager

Casa de Moda
November 2009 - December 2009

Supervise the quality of the garments before they are delivered to the client., From the quality of the seams to the finishing details and, where appropriate, embroidery., Labeling and packaging.

Bilingual Agent

Hispanic Teleservices
Jun 2009 - October 2009

Provide telephone service to Reliant Energy company customers residing in the state of Texas, United States., Help the customer understand their electric bill as well as do the meter reading themselves and clarify any questions about their account with Reliant Energy., Explain the current rate plan...

Habilidades

Bilingual SupervisionCustomer Support and Technical AssistanceFinancial and Business ManagementThreat Detection and ReportingQuality Supervision
Publicado en CazVid - 17 may 2026
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