Dedicated support specialist with 6 years of experience in HVAC, customer service, and logistics. Skilled in troubleshooting, CRM, and remote support. Fluent in Spanish with proven ability to manage diverse customer needs and support remote work environments.
Provided technical assistance to internal teams and customers, resolving complex product issues effectively.
Handled customer inquiries and complaints, maintaining high satisfaction levels in diverse environments.
Utilized tools like SharePoint and Salesforce to document processes and facilitate team collaboration.
Managed inventory, handled physical shipments, and coordinated material flow efficiently.
Resideo (Honeywell Group)
Delivered comprehensive technical assistance to internal teams, customers, and professional contractors working for the Honeywell industry, ensuring the seamless operation of technical and administrative processes., Managed and resolved complex product-related issues, ensuring timely...
3M
Operated forklifts and managed warehouse logistics for material handling, loading, and inventory control within a high-speed manufacturing environment., Maintained strict adherence to safety and efficiency protocols, ensuring smooth warehouse operations., Assisted in the coordination of materials...
Hotel La Posada
Delivered exceptional customer service in a high-end hospitality environment, ensuring a pleasant and memorable dining experience for guests., Recorded table orders accurately, communicated menu options effectively, and ensured compliance with alcohol service regulations., Addressed guest inquiries...
High School Diploma
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Supported Spanish-speaking customers in the US, Mexico, and South America, ensuring clear communication.
