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Carlos
Customer Service & Support Leader with 12 years expertise in client relations
Video resume
Contacto
Competencias
Applied in technical support teams, retention strategies, and customer relationship management.
Supervised and coordinated teams in multisite environments, ensuring goal achievement and operational efficiency.
Provided technical and floor support to agents and managed escalation processes effectively.
Developed and delivered training materials on procedures, policies, and product updates to staff.
Handled sales and warranty claims, ensuring quality service and customer satisfaction.
Resumen
Carlos has over 12 years of experience in customer service, technical support, team supervision, and client retention across multinational environments and regions.
Logros Clave
- Recognized as a top performer four consecutive months at SYKES for AT&T.
- Promoted to MI60 support role, managing technical support for 60 agents.
- Led customer service operations across multiple regions, maintaining high compliance with policies and procedures.