Carlos has over 12 years of experience in customer service, technical support, team supervision, and client retention across multinational environments and regions.
Applied in technical support teams, retention strategies, and customer relationship management.
Supervised and coordinated teams in multisite environments, ensuring goal achievement and operational efficiency.
Provided technical and floor support to agents and managed escalation processes effectively.
Developed and delivered training materials on procedures, policies, and product updates to staff.
Handled sales and warranty claims, ensuring quality service and customer satisfaction.