Carlos - Collections Representative at KM2 Solutions

Expertise in handling inbound/outbound calls and processing various payment methods efficiently.

Skilled in negotiating payment plans and resolving account issues to maximize recovery.

Proficient in maintaining detailed customer records using CRM systems for effective follow-up.

Experience in managing store operations, vendor relations, and inventory control.

Processing inbound and outbound calls taking payments accurately, including card and ACH methods.. Arrange payment plans and negotiate account resolutions, maintaining detailed records in CRM systems.. Reactivate suspended accounts by verifying and updating customer information remotely.. Update client records including contact details, payment methods, and account status.. Identify and escalate fraudulent or suspicious account activity via written reports to supervisors.

Managed day-to-day store operations, vendor coordination, and staff supervision remotely and on-site.. Maintained inventory control systems and entered purchase orders and work orders into management software.. Coordinated supplier relationships, verified incoming merchandise quantities, and resolved discrepancies.. Designed and executed sales promotion activities, improving monthly revenue targets.. Handled scheduling, purchasing decisions, and customer escalations independently.

Verified and updated product data including descriptions, prices, costs, and item codes with high accuracy.. Reconciled data from work orders, receipts, and source documents to ensure records matched system records.. Applied promotional discounts to items in company system within defined time deadlines.. Generated and submitted daily reports to supervisors via email.. Collaborated cross-functionally to support inventory and product management workflows.