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Bakhtyar

Desktop Support Engineer with 5+ years of technical problem-solving in IT services

Video resume

Desktop Support Engineer with 5+ years of technical problem-solving in IT services

Can you describe a time when you successfully sourced a candidate for a position? What methods did you use and what was the outcome?

Contacto

Sontha, Bihar, India

Abierto a remoto

Disponible en CazVid

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Competencias

Technical SupportExpert

Handled remote desktop tools, system checks, configurations, incident documentation, and maintained data security policies.

Customer ServiceAdvanced

Provided professional assistance via multiple communication channels, resolving customer issues efficiently while maintaining professionalism.

NetworkingIntermediate

Supported internet connectivity, VPN, and peripheral devices, troubleshooting common network and hardware issues.

Classroom ManagementIntermediate

Led academic sessions, mentored students, and managed classroom activities to facilitate effective learning.

Mentoring & TrainingIntermediate

Conducted training sessions, supported skill development, and mentored learners in educational settings.

Educacion

Diploma

Bharath University, Chennai

Completed 2012

Idiomas

EnglishGood

Resumen

Experienced in technical support, remote troubleshooting, and classroom training. Skilled in resolving complex IT issues, mentoring, and delivering educational content. Adept at maintaining professional communication and supporting user needs across diverse environments.

Logros Clave

Provided technical assistance across diverse platforms, including internet, VPN, printers, peripherals, and email, enhancing user experience and issue resolution efficiency.
Developed expertise in remote troubleshooting tools like Any Desk, Team Viewer, and RDP, facilitating swift support and incident documentation.
Mentored students and managed classroom activities as a Trainer, demonstrating skill in knowledge transfer and educational support.

Experiencia

Desktop Support Engineer – L1-L2

Evision Infotech, Wipro Infotech, MetLife, Genpact, RBS

Provide technical assistance to customers via phone, email, chat or remote tools., Understand customer issues and resolve problems efficiently., Maintain a professional and polite communication style., Internet and network connectivity., Email issues., VPN, printer, peripherals.

Teacher – Trainer

Archer Foundation

Conducted classroom training and academic sessions, Mentored students and supported skill development, Planned lessons and managed classroom activities

Habilidades

Technical SupportCustomer ServiceNetworkingClassroom ManagementMentoring & Training

Publicado en CazVid - 17 may 2026

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