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Bakhtyar
Desktop Support Engineer with 5+ years of technical problem-solving in IT services
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Competencies
Handled remote desktop tools, system checks, configurations, incident documentation, and maintained data security policies.
Provided professional assistance via multiple communication channels, resolving customer issues efficiently while maintaining professionalism.
Supported internet connectivity, VPN, and peripheral devices, troubleshooting common network and hardware issues.
Led academic sessions, mentored students, and managed classroom activities to facilitate effective learning.
Conducted training sessions, supported skill development, and mentored learners in educational settings.
Education
Languages
Summary
Experienced in technical support, remote troubleshooting, and classroom training. Skilled in resolving complex IT issues, mentoring, and delivering educational content. Adept at maintaining professional communication and supporting user needs across diverse environments.
Key Achievements
- Provided technical assistance across diverse platforms, including internet, VPN, printers, peripherals, and email, enhancing user experience and issue resolution efficiency.
- Developed expertise in remote troubleshooting tools like Any Desk, Team Viewer, and RDP, facilitating swift support and incident documentation.
- Mentored students and managed classroom activities as a Trainer, demonstrating skill in knowledge transfer and educational support.
Experience
Desktop Support Engineer – L1-L2
Provide technical assistance to customers via phone, email, chat or remote tools., Understand customer issues and resolve problems efficiently., Maintain a professional and polite communication style., Internet and network connectivity., Email issues., VPN, printer, peripherals.
Teacher – Trainer
Conducted classroom training and academic sessions, Mentored students and supported skill development, Planned lessons and managed classroom activities