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Anna
Executive Assistant
Contacto
Competencias
Demonstrated experience with Microsoft Office Tools.
Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Data Analysis.
Demonstrated experience with Data Interpretation.
Educacion
Idiomas
Resumen
Executive Assistant open to new opportunities
Experiencia
Executive Assistant
Managed documentation, quotations, and purchasing processes.. Controlled filing systems and handled incoming/outgoing correspondence and orders.
Bilingual Voice & Chat Advisor
Provided inbound bilingual voice support.. Delivered bilingual chat assistance.. Supported training processes.. Assisted in quality monitoring tasks.
Quality Analyst (Acting Role)
Monitored processes across voice, chat, and email channels in English and Spanish.. Generated reports on processes and new tools.. Provided feedback and issued alerts regarding procedural and security errors.. Conducted audits and coaching sessions for advisors during probation periods (OJT).