Anna - Welcome to CazVid!

Bogotá,Bogota D.C.,Colombiaen

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Resumen

View Anna's professional profile on CazVid.

Habilidades

Microsoft Office ToolsIntermediate

Demonstrated experience with Microsoft Office Tools.

ExcelIntermediate

Demonstrated experience with Excel.

PowerPointIntermediate

Demonstrated experience with PowerPoint.

Data AnalysisIntermediate

Demonstrated experience with Data Analysis.

Data InterpretationIntermediate

Experiencia

Executive Assistant

Gastrosfia

December 2021 - July 2022

Managed documentation, quotations, and purchasing processes., Controlled filing systems and handled incoming/outgoing correspondence and orders.

Bilingual Voice & Chat Advisor

Almacontact

February 2023 - April 2024

Provided inbound bilingual voice support., Delivered bilingual chat assistance., Supported training processes., Assisted in quality monitoring tasks.

Quality Analyst (Acting Role)

Almacontact

April 2023 - August 2023

Monitored processes across voice, chat, and email channels in English and Spanish., Generated reports on processes and new tools., Provided feedback and issued alerts regarding procedural and security errors., Conducted audits and coaching sessions for advisors during probation periods (OJT).