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Customer Service & Sales Professional with 7+ years in tech & support
Video resume
Contacto
Competencias
Provided bilingual (English and Spanish) client support, resolving issues and scheduling appointments.
Upsold and retained clients for Centurylink, consistently delivering top-tier sales results.
Led and mentored teams across sales and support roles, managing operations and quality assurance.
Utilized CRM tools, Microsoft Office, Adobe Photoshop, and CorelDraw in sales, design, and support functions.
Designed promotional materials using Adobe Photoshop and CorelDraw, trained staff in equipment handling.
Educacion
Idiomas
Resumen
Experienced in client support, sales, team leadership, and creative design, with a strong record of exceeding performance quotas.
Logros Clave
- Consistently exceeded monthly sales quotas as a Platinum-Level sales performer at Great Healthworks.
- Supported clients of United Health Care and DirecTV for Business, providing bilingual support and client satisfaction.
- Led teams for Cricket Wireless accounts, managing operations across multiple platforms and providing quality assurance.
Experiencia
Sales Performer
Platinum-Level sales performer, consistently exceeding monthly quotas., Built strong rapport with English-speaking clients., Skilled in remote systems and CRM tools.
Client Support
Supported clients of United Health Care (Insurance)., Scheduled transportation and medical appointments., Bilingual support in English and Spanish.
Team Lead
Lead team for Cricket Wireless accounts. (Sales, tech and chat support)., Managed operations across multiple platforms., Provided bilingual assistance and quality assurance.
Top-tier Agent
Top-tier agent for Directv for Business accounts., Mentored new agents and supported leadership., Combined on-site and remote work responsibilities.
Sales Agent
Upselling and retention for Centurylink., Delivered consistent top-tier sales performance., Ensured client satisfaction and first-contract resolution.
Designer
Design promotional materials (apparel, stickers, merch)., Used Adobe Photoshop and CorelDraw., Trained staff in basic equipment handling.