Experienced in client support, sales, team leadership, and creative design, with a strong record of exceeding performance quotas.
Provided bilingual (English and Spanish) client support, resolving issues and scheduling appointments.
Upsold and retained clients for Centurylink, consistently delivering top-tier sales results.
Led and mentored teams across sales and support roles, managing operations and quality assurance.
Utilized CRM tools, Microsoft Office, Adobe Photoshop, and CorelDraw in sales, design, and support functions.
Great Healthworks
Platinum-Level sales performer, consistently exceeding monthly quotas., Built strong rapport with English-speaking clients., Skilled in remote systems and CRM tools.
Alorica
Supported clients of United Health Care (Insurance)., Scheduled transportation and medical appointments., Bilingual support in English and Spanish.
Concentrix CVG Global
Lead team for Cricket Wireless accounts. (Sales, tech and chat support)., Managed operations across multiple platforms., Provided bilingual assistance and quality assurance.
Alorica
Top-tier agent for Directv for Business accounts., Mentored new agents and supported leadership., Combined on-site and remote work responsibilities.
Graduation Certificate
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Designed promotional materials using Adobe Photoshop and CorelDraw, trained staff in equipment handling.
Km2 Solutions
Upselling and retention for Centurylink., Delivered consistent top-tier sales performance., Ensured client satisfaction and first-contract resolution.
FinosGraphic
Design promotional materials (apparel, stickers, merch)., Used Adobe Photoshop and CorelDraw., Trained staff in basic equipment handling.
