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Ángela
Customer Service Professional with 10 months in BPO industry
Video resume
Asesor de servicio al cliente
Soy profesional en Lenguas Modernas.Tengo experiencia como agente de servicio al cliente en las empresas Concentrix y Sutherland tanto en chat como en llamadas. Soy alguien responsable, honesta, empática y buena oyente.
Contacto
Facatativá, Cundinamarca, Colombia
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Provided support to customers through calls and chats, ensuring understanding and satisfaction.
Communication SkillsAdvanced
Utilized effective listening and speaking skills to assist clients and resolve issues.
EmpathyIntermediate
Demonstrated understanding and compassionate responses to client concerns.
Organizational SkillsIntermediate
Maintained organized workflows and managed responsibilities efficiently.
Educacion
Professional
ECCI University
Completed April/2022
Idiomas
English
French
Resumen
Experienced client service professional with a background in Languages Modernas, specializing in customer interactions via chat and calls, with a focus on empathy and responsibility.
Logros Clave
- Gained experience as a client service agent in Concentrix and Sutherland
- Handled customer interactions via chat and calls effectively
- Developed soft skills including empathy, organization, and teamwork
Experiencia
Digital Customer Service
Concentrix
20/09/2022 - 06/03/2023
Collections - Credit
Concentrix
08/11/2023 - 08/02/2024
Habilidades
Customer ServiceCommunication SkillsEmpathyOrganizational Skills
Publicado en CazVid - 3 jul 2025