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Andrey
Customer Service Specialist with 6 years of call center experience
Video resume
Contacto
Competencias
Provided support and addressed customer needs effectively in call center environments.
Effective in negotiation, adaptability, and decision-making within customer interactions.
Experienced in handling inbound calls, updating CRM records, and managing client interactions.
Called medical facilities to obtain necessary records for legal cases.
Educacion
Idiomas
Resumen
Experienced call center professional skilled in customer relations, documentation, and appointment setting with over six years of industry exposure.
Logros Clave
- Handled intake processes and gathered necessary documentation for legal cases
- Managed inbound customer calls, addressing concerns and updating CRM systems
- Worked as an appointment setter, collections agent, and customer support specialist
Experiencia
Intake Specialist
Call customers to gather documents needed for the case, Take inbound calls and clarify any customer concerns, Update CRM and account status, Call medical facilities to obtain medical records