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Andrey
Customer Service Specialist with 6 years of call center experience
Video resume
Customer service specialist
I am well trained in customer care and customer relations.I have vast experience in collections and appointment setter.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and addressed customer needs effectively in call center environments.
Communication SkillsAdvanced
Effective in negotiation, adaptability, and decision-making within customer interactions.
Call Center OperationsIntermediate
Experienced in handling inbound calls, updating CRM records, and managing client interactions.
Medical Records AcquisitionBeginner
Called medical facilities to obtain necessary records for legal cases.
Education
Middle Baccalaureate
EGBA - Alajuela, Province of Alajuela
Completed CURRENTLY
Languages
Spanish
English
Summary
Experienced call center professional skilled in customer relations, documentation, and appointment setting with over six years of industry exposure.
Key Achievements
- Handled intake processes and gathered necessary documentation for legal cases
- Managed inbound customer calls, addressing concerns and updating CRM systems
- Worked as an appointment setter, collections agent, and customer support specialist
Experience
Intake Specialist
Kally Kingery Law
Aug 2023 - 6/28/2024
Call customers to gather documents needed for the case, Take inbound calls and clarify any customer concerns, Update CRM and account status, Call medical facilities to obtain medical records
Skills
Customer ServiceCommunication SkillsCall Center OperationsMedical Records Acquisition
Published on CazVid - Jul 3, 2025