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Andrea

Customer Service & Sales Leader with 5+ years in Retail and Call Centers

Contacto

Bogotá, Bogota D.C., Colombia
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Handled customer inquiries, resolved problems, and managed documentation efficiently.

Sales & Business DevelopmentIntermediate

Prepared proposals, growth plans, and identified market opportunities to enhance business performance.

Communication SkillsAdvanced

Effectively communicated with customers and team members, facilitating clear and professional interactions.

Market AnalysisIntermediate

Conducted market studies to identify opportunities and support strategic decision-making.

Educación

Technical
Las mercedes IED school
Completed December 2018

Idiomas

Spanish100%
English

Resumen

Experienced customer service and sales professional with a strong track record in enhancing customer satisfaction and business growth through effective strategy development and market analysis.

Logros Clave

  • Managed customer interactions and resolved issues effectively at Teleperformance.
  • Developed growth strategies and conducted market analysis at Mussi Zapatos.
  • Progressed from Customer Service Representative to Lead Advisor role, overseeing proposals and business planning.

Experiencia

Call center agent

Teleperformance
January 20, 2022 - February 20, 2023

Solve customer problems., Customer service representative., Documentation and file management., Effective fulfillment of assigned tasks.

Lead Advisor

Mussi Zapatos
March 18, 2023 - May 12, 2023

Preparation of proposals and growth plans., Proposal of strategies to increase the performance and profitability., Market study and identification of opportunities.

Habilidades

Customer ServiceSales & Business DevelopmentCommunication SkillsMarket Analysis
Publicado en CazVid - 3 jul 2025
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