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Customer Service & Sales Leader with 5+ years in Retail and Call Centers
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Competencies
Handled customer inquiries, resolved problems, and managed documentation efficiently.
Prepared proposals, growth plans, and identified market opportunities to enhance business performance.
Effectively communicated with customers and team members, facilitating clear and professional interactions.
Conducted market studies to identify opportunities and support strategic decision-making.
Education
Languages
Summary
Experienced customer service and sales professional with a strong track record in enhancing customer satisfaction and business growth through effective strategy development and market analysis.
Key Achievements
- Managed customer interactions and resolved issues effectively at Teleperformance.
- Developed growth strategies and conducted market analysis at Mussi Zapatos.
- Progressed from Customer Service Representative to Lead Advisor role, overseeing proposals and business planning.
Experience
Call center agent
Solve customer problems., Customer service representative., Documentation and file management., Effective fulfillment of assigned tasks.
Lead Advisor
Preparation of proposals and growth plans., Proposal of strategies to increase the performance and profitability., Market study and identification of opportunities.