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Ana

Customer Service Supervisor with leadership and emotional intelligence expertise

Contacto

Santo Domingo, Nacional, Dominican Republic

Disponible en CazVid

Customer Service ManagementAdvanced

Applied supervision principles and leadership skills to oversee customer service teams effectively

Emotional IntelligenceExpert

Utilized emotional intelligence to handle conflicts and improve team communication

Excel SkillsIntermediate

Leveraged advanced Excel techniques for data analysis and reporting tasks

Public SpeakingIntermediate

Conducted training sessions and public speaking engagements to improve team engagement

Conflict ManagementAdvanced

Managed and resolved conflicts within teams, fostering a collaborative environment

Accounting

Universidad del Caribe

Completed 2011-2012

Customer Service Supervisor experienced in team supervision, emotional intelligence, and conflict management, with strong leadership capabilities.

Supervised customer service teams, applying supervision principles and coaching techniques
Utilized advanced Excel skills for data management and reporting
Led conflict management initiatives and public speaking sessions to enhance team performance

Customer Service ManagementEmotional IntelligenceExcel SkillsPublic SpeakingConflict Management

Publicado en CazVid - 3 jul 2025