This is my profileContact via CazVidAna
Customer Service Supervisor with leadership and emotional intelligence expertise
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer Service ManagementAdvanced
Applied supervision principles and leadership skills to oversee customer service teams effectively
Emotional IntelligenceExpert
Utilized emotional intelligence to handle conflicts and improve team communication
Excel SkillsIntermediate
Leveraged advanced Excel techniques for data analysis and reporting tasks
Public SpeakingIntermediate
Conducted training sessions and public speaking engagements to improve team engagement
Conflict ManagementAdvanced
Managed and resolved conflicts within teams, fostering a collaborative environment
Education
Accounting
Universidad del Caribe
Completed 2011-2012
Summary
Customer Service Supervisor experienced in team supervision, emotional intelligence, and conflict management, with strong leadership capabilities.
Key Achievements
- Supervised customer service teams, applying supervision principles and coaching techniques
- Utilized advanced Excel skills for data management and reporting
- Led conflict management initiatives and public speaking sessions to enhance team performance
Skills
Customer Service ManagementEmotional IntelligenceExcel SkillsPublic SpeakingConflict Management
Published on CazVid - Jul 3, 2025