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Álvaro

Customer Service Professional with 3 years of remote experience

Video resume

Application for Customer Service Agent Position
Customer service

Contacto

León, León Department, Nicaragua
Disponible en CazVid
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Competencias

Customer SupportAdvanced

Provided excellent support and problem-solving assistance to customers via phone, email, and chat.

Data EntryIntermediate

Performed data entry tasks, including using MLS software for real estate listings.

CommunicationAdvanced

Effectively communicated with clients in English and Spanish across various platforms.

Problem SolvingAdvanced

Identified customer issues and provided timely solutions, demonstrating strong problem-solving skills.

Team LeadershipIntermediate

Showcased leadership capabilities within team environments during customer service operations.

Educacion

Bachelor of Science and Letters
Institute Polytechnic La Salle
Completed 2018

Idiomas

SpanishNative
EnglishC2

Resumen

Experienced customer service professional with a proven ability to handle inquiries, perform data entry, and operate across diverse industries in remote roles.

Logros Clave

  • Handled customer inquiries and data entry tasks across diverse industries including finance, healthcare, and real estate.
  • Gained proficiency in using Multiple Listing Service (MLS) software for real estate data management.
  • Demonstrated leadership in team settings and fluency in English and Spanish.

Experiencia

Customer Service Agent

Sitel (Foundever)
December 2021 - August 2022

Credit Card specialist for the Capital One campaign

Telephone Interpreter

Freelancer
September 2022 - November 2022

Telephone Interpreter for many type of companies, healthcare, car insurance, water and electricity companies

Customer service agent and Data Entry Specialist

Beycome
November 2022 - November 2024

Customer service agent for a real estate agency taking call, sending emails and replying to customer via emails and chats., Then became a data entry specialist, learned how to use the Multiple Listing service in many states of the United States of America.

Habilidades

Customer SupportData EntryCommunicationProblem SolvingTeam Leadership
Publicado en CazVid - 3 jul 2025
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