Alfonso

Supply Chain Management

Field Support Agent

OP Agent

Collected customer feedback and made process changes to exceed customer satisfaction goals, Create order from online customers and offline order from Sales department, Collected customer feedback and made process changes to exceed customer satisfaction goals.

Supervisor customer services and Tech support

Built customer loyalty by placing follow-up calls for customers who reported product issues., Developed effective relationships with all call center departments through clear communication.

Quality Analyst

1:1 every week with agents to evaluate performance., Live call monitoring, coaching and call flow to find strengths and weaknesses.