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Alexia
Customer Care Agent
Contacto
Chimaltenango, Chimaltenango, Guatemala
Disponible en CazVid
Competencias
Customer ServiceExpert
Proficient in addressing customer needs, resolving issues, and ensuring positive experiences.
CommunicationAdvanced
Skilled in active listening, clear articulation, and empathetic engagement across channels.
MultitaskingIntermediate
Capable of managing multiple customer interactions efficiently without compromising quality.
Organizational SkillsAdvanced
Strong ability to prioritize tasks and maintain organized workflows in dynamic settings.
Educación
Bachelor of Science and Letters
Guatemalan Technological High School
Completed 2018
English Lv. 16
University of San Carlos Guatemala
Completed 2019
Theological Degree with Emphasis in Counseling
SETECA Central America Theological Seminary
Completed current
Idiomas
SpanishNative
EnglishAdvanced
Resumen
Dedicated customer service professional with over 4 years of experience in client support, adept at managing inquiries with empathy, organization, and efficiency. Eager to leverage digital skills and teamwork to enhance customer satisfaction.
Logros Clave
- Managed customer inquiries via phone and email, ensuring high satisfaction levels over a 4-year tenure.
- Handled complex customer issues, demonstrating problem-solving and active listening skills.
- Maintained responsibility and organization in high-pressure environments, reducing response times.
- Developed strong teamwork and flexibility, contributing to seamless customer service operations.
- Enhanced digital communication skills through consistent engagement with diverse clients.
Experiencia
Customer Care Agent
Allied Global
2020 - current
Square Customer Care on Phones for 2 months, Square Customer Care on Emails for 2 years
Customer Care Agent
Intouch
September 2022 - 2024
Habilidades
Customer ServiceCommunicationMultitaskingOrganizational Skills
Publicado en CazVid - 2 jun 2026