This is my profileContact via CazVidAlexia
Customer Care Agent
Contact
Chimaltenango, Chimaltenango, Guatemala
Available on CazVid
Competencies
Customer ServiceExpert
Proficient in addressing customer needs, resolving issues, and ensuring positive experiences.
CommunicationAdvanced
Skilled in active listening, clear articulation, and empathetic engagement across channels.
MultitaskingIntermediate
Capable of managing multiple customer interactions efficiently without compromising quality.
Organizational SkillsAdvanced
Strong ability to prioritize tasks and maintain organized workflows in dynamic settings.
Education
Bachelor of Science and Letters
Guatemalan Technological High School
Completed 2018
English Lv. 16
University of San Carlos Guatemala
Completed 2019
Theological Degree with Emphasis in Counseling
SETECA Central America Theological Seminary
Completed current
Languages
SpanishNative
EnglishAdvanced
Summary
Dedicated customer service professional with over 4 years of experience in client support, adept at managing inquiries with empathy, organization, and efficiency. Eager to leverage digital skills and teamwork to enhance customer satisfaction.
Key Achievements
- Managed customer inquiries via phone and email, ensuring high satisfaction levels over a 4-year tenure.
- Handled complex customer issues, demonstrating problem-solving and active listening skills.
- Maintained responsibility and organization in high-pressure environments, reducing response times.
- Developed strong teamwork and flexibility, contributing to seamless customer service operations.
- Enhanced digital communication skills through consistent engagement with diverse clients.
Experience
Customer Care Agent
Allied Global
2020 - current
Square Customer Care on Phones for 2 months, Square Customer Care on Emails for 2 years
Customer Care Agent
Intouch
September 2022 - 2024
Skills
Customer ServiceCommunicationMultitaskingOrganizational Skills
Published on CazVid - Jun 2, 2026