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Alejandro
Customer Support Specialist with 4+ years of diverse client interaction
Contacto
Competencias
Provided technical assistance and troubleshooting support to customers across multiple industries.
Translated and facilitated communication between Spanish-speaking clients and English speakers.
Managed order processing, price checking, and follow-ups with vendors for hardware supply chain.
Utilized software tools like Office 365, Zendesk, CRM, and basic coding languages for operational support.
Educación
Idiomas
Resumen
Versatile professional with experience in technical support, multilingual communication, and order management across service and retail sectors.
Logros Clave
- Resolved customer network issues and provided technical support at Startek
- Facilitated communication between Spanish speakers and English speakers for interpretive needs at Interpretia
- Processed orders and coordinated with vendors for hardware stores at Intouch CX
Experiencia
Customer Support Representative
I helped the customers resolve their concerns regarding their network issues with their tech devices and guided them to an efficient solution.
I help Spanish speaker to translate their needs like billing issues, medical questions, school questions to the English speaker
I help hardware stores to process orders by making calls to check pricing and availability on the items that were direct ship or backorder and doing follow ups with the vendors
I help customers to assist them with their toniebox via ticket by using basic troubleshooting and replacing them if there is any big issue or stop working at all