This is my profileContact via CazVidAlejandro
Customer Support Specialist with 4+ years of diverse client interaction
Contact
Competencies
Provided technical assistance and troubleshooting support to customers across multiple industries.
Translated and facilitated communication between Spanish-speaking clients and English speakers.
Managed order processing, price checking, and follow-ups with vendors for hardware supply chain.
Utilized software tools like Office 365, Zendesk, CRM, and basic coding languages for operational support.
Education
Languages
Summary
Versatile professional with experience in technical support, multilingual communication, and order management across service and retail sectors.
Key Achievements
- Resolved customer network issues and provided technical support at Startek
- Facilitated communication between Spanish speakers and English speakers for interpretive needs at Interpretia
- Processed orders and coordinated with vendors for hardware stores at Intouch CX
Experience
Customer Support Representative
I helped the customers resolve their concerns regarding their network issues with their tech devices and guided them to an efficient solution.
I help Spanish speaker to translate their needs like billing issues, medical questions, school questions to the English speaker
I help hardware stores to process orders by making calls to check pricing and availability on the items that were direct ship or backorder and doing follow ups with the vendors
I help customers to assist them with their toniebox via ticket by using basic troubleshooting and replacing them if there is any big issue or stop working at all