Virgilio - Customer Service Specialist with extensive client interaction and organizational skills

Ensured customer issues were addressed effectively, maintaining positive client relationships.

Applied strong verbal skills in customer interactions, team coordination, and promoting products.

Supported data management tasks such as client information organization and documentation.

Assisted with scheduling, file organization, and general office support at Manulife.

Address and resolve customer issues, ensuring their satisfaction., Ensure customer issues are resolved, and follow up to confirm satisfaction., Offer products and services to customers via phone calls., Provide empathy and build rapport with customers to foster positive relationships.

Help with data entry and organizing client information in systems., Support in preparing insurance documents, quotes, and reports., Organize files, schedule meetings, and assist with office operations., Process and manage client payments efficiently.

Greet and engage customers, ensuring a positive experience., Share promotions and new menu items with customers., Handle guest complaints and resolve issues effectively., Coordinate and assist with the planning and execution of company events and parties.