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Customer Service Specialist with extensive client interaction and organizational skills
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Competencies
Ensured customer issues were addressed effectively, maintaining positive client relationships.
Applied strong verbal skills in customer interactions, team coordination, and promoting products.
Supported data management tasks such as client information organization and documentation.
Assisted with scheduling, file organization, and general office support at Manulife.
Interacted with guests at McDonald's to ensure positive dining experiences and handle complaints.
Education
Summary
Experienced customer service representative skilled in client interactions, data management, and guest engagement. Proven ability to build rapport, resolve issues, and support operational tasks across various industries.
Key Achievements
- Resolved diverse customer issues at Everise, maintaining high satisfaction levels.
- Supported insurance operations at Manulife by organizing client data and processing payments.
- Enhanced guest experience at Mc Donald's through effective engagement and complaint resolution.
Experience
Customer Service Representative
Address and resolve customer issues, ensuring their satisfaction., Ensure customer issues are resolved, and follow up to confirm satisfaction., Offer products and services to customers via phone calls., Provide empathy and build rapport with customers to foster positive relationships.
Intern – Best Intern
Help with data entry and organizing client information in systems., Support in preparing insurance documents, quotes, and reports., Organize files, schedule meetings, and assist with office operations., Process and manage client payments efficiently.
Guest experience Leader
Greet and engage customers, ensuring a positive experience., Share promotions and new menu items with customers., Handle guest complaints and resolve issues effectively., Coordinate and assist with the planning and execution of company events and parties.