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Infrastructure Analyst & Customer Support with versatile communication skills
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Competencies
Proficient in creating, managing, and presenting documents and data analysis using Word, Excel, PowerPoint, and Outlook.
Applied foundational Python scripting knowledge to automate simple tasks and support technical workflows.
Understands basic concepts of user experience design to develop user-centered digital solutions.
Experienced in Spanish and English interpretation, facilitating clear communication in contact center and support roles.
Demonstrates strong teamwork, accountability, and adaptability in fast-paced, diverse work environments.
Education
Languages
Summary
Dedicated professional experienced in telecom infrastructure support, customer service, and bilingual interpretation. Skilled in MS Office, basic scripting, and UX design, with a strong ability to learn quickly and work collaboratively.
Key Achievements
- Supported telecom infrastructure projects as Assistant to JR Infrastructure Analyst at Claro Telecomunicaciones.
- Provided customer service and technical support as Associate CS Phone at Sutherland Global Services.
- Performed bilingual interpretation between Spanish and English in a contact center setting, enhancing communication efficiency.